Terms & Conditions

Untitled Document

Your Statutory rights are not affected by any of the following terms and conditions.

Services and Conditions of Use

All contracts of sale made by AG Woodcare Products Ltd are subject to these conditions to the exclusions of any and all printed terms or conditions of the Purchaser which shall not form part of the contract. These conditions cannot be varied, suspended or added to except with the prior consent in writing of AG Woodcare Products Ltd.

A) Time for the delivery shall not be the essence of the contract.
B) The goods shall be at your risk from delivery to you or any carrier or agent acting on your behalf.
C) If a NEXT DAY DELIVERY is not at all possible for what ever reason, the delivery option will be changed to a 2-3 day delivery charge and the difference between delivery cost will be refunded upon request.
D) If there is no-one at the property to accept the goods, the carrier may attempt a further delivery the following day. If there is no-one at the property on the 2nd attempt of delivery, the goods may be taken to a local Post Office or Parcelforce depot. The parcel will be held for collection for approx. 14 - 30 Days. If the customer fails to collect the parcel within that period then the parcel will be returned to our store. If the parcel is returned to our store, any additional fees incurred with the cost of the courier service (ie. enhanced insurance compensation, next day delivery charge) will be deducted from the refund. If a re-delivery is to be arranged then an additional delivery fee of £5.90 (inc. VAT) will be charged.
E) It is the customers responsibility to give the correct Delivery Address details, if this requirement is not met and the company has to update details with the carrier, it will be the customers responsibility to pay any further payments required to forward the delivery to the correct address.
F) Any issues with deliveries must be reported within 60 days of date of order.

AG Woodcare Products Ltd will accept no liability for loss or damage in transit unless preliminary notice is received by AG Woodcare Products Ltd within three days of receipt of goods by the Purchaser and unless a complete statement of claim is received by AG Woodcare Products Ltd within seven days of receipt of goods by the Purchaser.

Discrepancies must be advised to us within seven days of advise note date. Claims outside this period cannot be considered. We must also be allowed to inspect and re-count or re-weigh.


Unless agreed separately and in writing by AG Woodcare Products Ltd, the price of the goods shall be the price ruling at the date of despatch together with any VAT or government taxes.

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


Acknowledgement emails sent upon order palcement are not a confirmation. An order is only considered to be confirmed once it has been dispatched.


If we should receive a complaint about any part of our service, by phone, e-mail or send a letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.


A) Except it be otherwise agreed in writing by AG Woodcare Products Ltd, payment shall be made not later than the end of the month following the month shown by the date on the invoice for the goods. In all cases where payment is not made by the due date, AG Woodcare Products Ltd reserve the right to charge interest, at the rate of 2% per annum above the base rate of HSBC during the period from the due date until is received in full. AG Woodcare Products Ltd also reserve the right in such cases to suspend all deliveries of all goods to the Purchaser under this or any other contract and to cancel all or any other contract with the Purchaser.

B) Not withstanding any statement to the contrary in any invoice or condition of sale note or other document from AG Woodcare Products Ltd.

AG Woodcare Products Ltd reserve the right to demand payment of the price at any time.

C) On any account not paid within our terms of trading we reserve the right to add to the account any costs incurred in instructing our agent or solicitor to act on our behalf in the recovery of the account.

Until payment in full has been received by AG Woodcare Products Ltd for all goods whatsoever supplied at any time by us to the Purchaser;

A) Property of the goods shall remain to AG Woodcare Products Ltd and Purchaser shall hold the goods as bailee on behalf of AG Woodcare Products Ltd.

B) Purchaser shall be subject to (c) and (d) below, store the good separately from other goods in the possession of the Purchaser.

C) Purchaser shall be at liberty to sell the goods in ordinary course of business on the basis that all proceeds of sale of goods are AG Woodcare Products Ltd property for which Purchaser shall account on demand.

D) Notwithstanding that property in the goods has not yet passed, Purchaser may incorporate in or together with any product manufactured or assembled by the Purchaser in the ordinary course of its business, if Purchaser sells any such product before property in the incorporated goods has passed, it shall do so as AG Woodcare Products Ltd agent but Purchaser's liability to account as agent for the proceeds of such sale shall be limited to AG Woodcare Products Ltd's invoice value of the goods so incorporated, if , before property in the goods passes any of the goods are incorporated in or together with any product manufactured or assembled by purchaser. Purchaser shall maintain records sufficient to enable such products to be identified, and for the goods so incorporated to be identified, measured or otherwise quantified.

E) The powers of Purchasers referred to in C) and D) above shall be determined :-

(!) by written notice to purchaser if any payment to any goods whatsoever remains unpaid 14 days after becoming due to AG Woodcare Products Ltd.

(!!) automatically if a receiver is appointed over any assets or undertakings of purchaser or a winding up order is made against purchaser or purchaser goes into voluntary liquidation or calls a meeting or makes any composition or arrangement with its creditors or commits any act of bankruptcy.

F) upon determination of the powers of purchaser referred to in C) and D) above Purchaser shall place the goods at AG Woodcare Products Ltd disposal and A G Woodcare Products Ltd shall be entitled to enter upon the premises of the Purchaser and remove any goods including any goods which may have been incorporated into other products of fixed to the reality.

A) Goods are not sold or treated as conforming to any British Standard Specification or as fit for any particular purpose unless AG Woodcare Products Ltd expressly so states in writing. Any term or condition or warranty that the goods are so fit is excluded.

B) The Purchaser shall not be taken as relying on AG Woodcare Products Ltd skill or judgment with regards to the goods.

C) The Purchaser shall not claim to rely upon any representation unless made or confirmed in writing by a partner in AG Woodcare Products Ltd.

AG Woodcare Products Ltd shall not be liable, whether by way of indemnity or by reason of breach of contract, tort or breach of statutory duty or in any other manner or consequential or indirect loss of whatever nature suffered by the Purchaser or for special damages, loss of use, (whether complete or partial) of the goods, or loss of profit or of any contract.

The construction validity and performance of the contract shall be governed by English law.

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

We longer accept Cheque payments.

Regulated Chemical Substances: Upon ordering you (the customer) confirm that you intend to use any products containing regulated chemical substances for the intended purpose, and are not intending to use the products sold for any unlawful acts. 


Acknowledgement emails sent upon order placement are not a confirmation. An order is only considered to be confirmed once it has been dispatched.